Unified communication is the perfect method
of streamlining your business and enhancing communication methods between staff
and employees, while also providing simpler communication channels that enhance
customer focused strategy. Whether you’re a small business just starting out or
you’re an established company looking to modernise your communication
technology, this Guide
To Unified Communications will provide you with five ways your business can
be transformed by unified communication.
communication within your workforce
Transforming your office
communications processes within your
workforce and ensuring all correspondence rests under one roof can be a great
way of improving communication and process within your business. Unified communications
doesn’t necessarily mean you need to ditch the programmes that have served you
well over the years, but simply means streamlining to make things more
efficient. This is done by developing a user interface that works for the
bespoke requirements of your business, where calls, emails, texts etc can be
received whenever, wherever, by any member of staff.
Unified communications not only streamlines
processes internally, but also allows your business to develop efficiencies in
relation to your external processes too. The simplification of your customer
experience, coupled with the unified positioning of your internal software, means
you’re in a better position to optimise sales, provide better levels of
customer service, and therefore increase the revenues your business
In addition to improving the overall
efficiencies and sales strategies that your business will enjoy; unified
communications allows you to reduce your overall
operational costs within your company. When looking to purchase unified
communication systems you should always shop around to find the best deal.
Depending on what style of software you purchase will determine the amount of savings
you make. However, many businesses find that economies of scale can be found in
third party integration and mobility solutions.
For the first time within your business,
you may be able to develop a company-wide consistent customer service strategy.
Unified communications makes the most of technologies like call queues that
allow each one of your customers to be offered the same level of quality
service across each call, rather than being ignored by a manual calling system.
Furthermore, the unified communication allows your employees to find out more
about the reason for the customer call or the type of incoming call. This will
provide you with a pre-emptive insight to find a solution or drive a sale in a
more efficient manner for your customer.
new technologies and modernise your business
Your business may be stuck in a bit of a
rut and you might be wondering the best ways to modernise and adopt new
technologies. While using the services of Gamma creative communications you’ll
be dealing with experts in unified communications who can implement these new
technologies into your business, train your staff to use the new technologies,
as well as install them across numerous devices in a way that works for you.
Once you’ve installed efficient unified communication strategies and
technologies it’ll make life easier when updating things further down the line.